FAQs


 

ORDER & SHIPPING QUESTIONS

 

Can I add something else to my order?

To make sure that everything is correct. You just need to place a new order and email us the new order number at info@clevashop.com . We will then refund the shipping difference to you.

How do I know that my order has been shipped?

Once your order is shipped out, our system will send you a Shipping Confirmation Email that includes your tracking number. 

Is it possible for me to change my order?

Yes, you can always contact us to change your order before it has been shipped. Please email us your order number at info@clevashop.com. We will get back to you within 24 hrs during business days.

  

EXCHANGE & REFUND

 

What is your exchange policy?

An exchange will only be made for items that are defective / faulty due to manufacturing defect, incorrect size, shipped in the wrong color, or if an incorrect item was sent to you.

Please provide your order number and email us at info@clevashop.com with pictures of the item (s) within 14 days upon receiving it.   

 

How do I get a refund if I am just not happy with my order?

Sometimes things just don’t work out. Take a sigh of relief - we’ve made it easy. Email us at info@clevashop.com with pictures of the item (s) within 14 days of receipt.